Last Updated:​ [January 7, 2026]

Thank you for shopping at apexa.world. We strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, this policy outlines the terms for returns and refunds.

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1. Return Eligibility​

You may request a return under the following conditions:

• The item is unused, in its original packaging, and includes all tags and accessories.

• The return request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect​ (e.g., wrong item or size).

Non-returnable items:

• Digital products (e.g., software, eBooks).

• Custom-made or personalized items.

• Clearance or final-sale items marked “non-refundable.”

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2. How to Initiate a Return​

To start the return process:

1. Contact us​ at support@apexa.world​ with:

   • Your order number.

   • Reason for the return.

   • Photos/videos (if the item is damaged or defective).

2. We will respond within 1–2 business days​ with instructions and a return address (if applicable).

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3. Refund Process​

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• If approved, refunds will be issued to the original payment method​ within 3–7 business days​ (timing depends on your bank/payment provider).

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped).

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4. Conditions for Non-Refundable Situations​

We cannot accept returns or issue refunds for:

• Items damaged due to customer misuse​ or improper handling.

• Returns initiated after 30 days of delivery.

• Products without original packaging or showing signs of use.

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5. Contact Details​

For questions or return requests, reach out to:

• Kyle Douglas​

• 📧 Email: support@apexa.world​

• 📞 Phone: +1 (806) 714-2876​

• 📍 Address: 6819 Wilshire Blvd, Cheyenne, WY 82009, USA

• Support Hours: Mon–Fri, 9:00 AM – 6:00 PM (MST)